Returns and Refund Policy
1. Return Eligibility
Customers may request a return within 7 days from the date of delivery, provided the product is unused, undamaged, and returned in its original packaging along with all accessories and invoices. Requests beyond this period may not be accepted.
2. Non-Returnable Items
Certain products, including personalized items, hygiene-related products, or items sold under special discounts or clearance sales, may not be eligible for return. Such exclusions will be clearly mentioned on the product page.
3. Return Process
Certain products, including personalized items, hygiene-related products, or items sold under special discounts or clearance sales, may not be eligible for return. Such exclusions will be clearly mentioned on the product page.
4. Refunds
Once a returned product is received and verified, refunds will be processed to the original payment method within 7 to 10 business days. Refund timelines may vary depending on the payment provider or banking partner.
5. Replacement and Exchanges
In cases where products are received in damaged or defective condition, customers may request a replacement or exchange subject to verification. The company’s decision regarding replacements shall be final.
6. Order Cancellation
Orders can be cancelled only before they are shipped. Once shipped, cancellation requests will be treated as return requests and will be processed in accordance with this policy.
